FAQs

Q?

Why has the name Randstad Settle Service been changed?

A.

Due to our personal approach, we at Michiel Stolker Real Estate think that we need a more personal name. Our official company name has been changed to Michiel Stolker Real Estate and we are currently in the proces of transition.

Q?

I need to find a place to rent. Where do I start?

A.

Before you start searching for your new home it’s a good idea to write down a budget. What are your current outgoings and what money do you have left each month to spend on rent? Take into account that, when you first move in, you will need to front a deposit as well as the first month’s rent and the agency fee.

Q?

Yes I want to rent this place. Now what?

A.

If you haven’t already, make sure you go and view the property. If it’s a house-share, meet all the people you’ll be moving in with. Randstad Settle Service  will ask you to sign a Intention form which lists the services they will provide and the fees expected from you. The agent will then begin the process to ensure you’re in a position to rent the property.

Q?

Do I need to show ID?

A.

As part of making the rental agreement we need to be sure a tenant is who they say they are. We will require a proof of ID (such as a passport or driving license). Our Privacy officer makes sure the proof of ID is safe and secure with us.

Q?

Why do I have to pay a deposit?

A.

The landlord trusts the tenant to keep the property in a good condition and in good order. The landlord also expects you to pay your rent in time, or stay until the end of your rental agreement. The deposit is held to ensure that any damages (over and above fair wear and tear), unpaid rent and not complying with the notice period in your lease. The deposit allows the landlord  to correct those things financially at the end of your lease. If everything is in good order at the end of your lease you will be refunded in full.

Q?

What is a tenancy agreement?

A.

A tenancy agreement is a contract signed by both the tenant and the landlord. It outlines all the rules to which both parties must comply. It tells the starting date and rent amount. It's the signed agreement between you and the landlord.

Q?

Who is responsible for repairs?

A.

The landlord is responsible for maintaining the property in a good state of repair. The Landlord will either take care of this directly, or do so via us – make sure you know who to go to when there’s a fault at the beginning of the tenancy. Check your rental contract to see what level  of service your landlord has.  The tenant is responsible for minor repairs like fixing light bulbs.

Q?

What if I want to end the tenancy?

A.

If you are tied into a fixed term contract, you will be liable for the rent until the fixed term is finished. If you are no longer in a fixed term contract your tenancy agreement will define the notice you need to give. (at our company this is two months)